​Emotional intelligence, or EQ, has a direct and positive impact on employee engagement. In the last 10 years, employee engagement levels have remained static, even though companies throw millions of...  Read More

If you’re looking to move up the management ladder, there’s one area that you absolutely have to master. Emotional intelligence. We’ve been writing about it for the last few weeks, and I’m hosting a...  Read More

Jeff shared his frustration about one of his supervisors in a recent coaching session. He has 6 supervisors that report to him, and Veronica constantly tests his patience. When I asked what Veronica w...  Read More

A doctor with bad bedside manner. A boss who explodes at people.    A partner who refuses to talk things out.   What do they all have in common?  A lack of emotional intelligence. Last week, we sta...  Read More

​Organizations are feeling the pain of people leaving due to the way they are mistreated by their bosses. Many studies are chalking this up to the manager’s lack of Emotional Intelligence (aka EQ). B...  Read More

Did you know that 1 out of every 2 managers is terrible at accountability?In an article for Harvard Business Review, more than 5,400 upper level managers were researched around the world, and guess wh...  Read More