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We
all know that sales drives an organization and good customer service
keeps it running! The question is, are your sales people performing
at their peak, and are your customers loyal to you?
The Four Agreements of Sales: A Sales Coaching
Program (minimum 30 hours)
Learn what it takes to develop relationships that will increase
your sales! This program is designed to meet your needs and enhance
results. After an assessment, we design the program with various
aspects of planning, interviewing, presenting, objections, buying
signals, closing and servicing. It can be 2-hour sessions divided
over 15 weeks, or whatever meets your needs.
> Download Course Description in PDF format <
The Four Agreements of Customer Service
(16 hours)
What does delivering exceptional customer service mean to your business?
It’s more than just being friendly to your clients. You must
understand what your customer wants and expects. Delivering exceptional
customer service means that everybody wins: your customers, your
company and you! How can you afford not to
> Download Course Description in PDF format <
Customer Service - Telephone Skills (16 hours)
Good customer service is at the core of any successful organization. Without it, all of the money spent on marketing and advertising to gain new customers may be wasted if they go away unhappy, or worse, do not return or do not pass along positive word-of-mouth. Good customer service can turn a first-time buyer into a loyal repeat customer.
> Download Course Description in PDF format <
Effective Presentation Skills (12-18 hours
– 2-3 sessions)
Did you know that many people fear public speaking more than death?
Presentations can be fun. In this workshop you will learn techniques
to overcome your fear and enjoy yourself, while giving an incredible
presentation. This class is for anyone who wants to speak effectively
with professionalism and confidence.
> Download Course Description in PDF format <
Assert Yourself (4 hours)
To be successful and productive in today’s workplace, employees
need confidence and self-esteem. Did you know that nearly 1/3 of
all Americans suffer from low self-esteem? Self-esteem and confidence
are essential to the health and well-being of every person. And
if you increase your confidence and self-esteem, you will become
a more successful and happy person! Learn about self-esteem, assess
yourself, and find out where low self-esteem comes from. We will
examine basic human rights and your belief system. We will also
look at things you can do to assert yourself and get what you want
and deserve out of life.
> Download Course Description in PDF format <
Goal Setting & Motivation! (4 hours)
Most people don’t take the time to set goals and create action
plans for reaching them. This workshop will help you increase productivity
through goals, create an action plan that gets results, and provide
tools to help you stay motivated and determined to reach your goals.
> Download Course Description in PDF format <
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